SiliCycle COVID-19 Statement

Follow SiliCycle on Facebook Follow SiliCycle on Twitter Follow SiliCycle on LinkedIn Watch our videos on Youtube

Ordering Terms and Conditions

1. General
Unless otherwise stated, all sales transactions are expressly subject to these Terms and Conditions. Modifications or additions will be recognized only if accepted in writing by an officer of SiliCycle Inc., or an officially designated representative. Provisions of Buyer's Purchase Order or other documents that add to or differ from these Terms and Conditions are EXPRESSLY rejected. No waiver of these Terms and Conditions or acceptance of others shall be construed as failure of the Company to raise objections.

2. Privacy Policy.
Because your clientele is our most vital asset, we take privacy very seriously and won't share your personal information with anyone. Your personal information contained here is used to personalize your profile and to facilitate the transaction. You can change or update your information at any time.

3. Quotation and Published Prices
Quotations automatically expire 30 calendar days from the date issued unless otherwise stated in the quotation. Quotes are subject to withdrawal with notice within that period. Prices shown on the published price lists and other published literature issued by SiliCycle Inc. are not unconditional offers to sell, and are subject to change without notice.

4. Warranty
SiliCycle guarantees to the original Buyer that the products sold conform to the composition and purity described therein at the time of their shipment. The Buyer’s sole remedy in the event that SiliCycle fails to meet said warranty shall be the replacement of the unused portion of the product(s), or if approved by SiliCycle, a refund (at the purchase price) provided that the Buyer returns the alleged non-conforming product(s) within 30 days after reception of product(s). SiliCycle makes no other guarantee of suitability for a particular purpose or of the merchantability, in the use or handling of the product, and does not accept any liability for consequential, special, indirect or incidental damages resulting there from.

5. Changes
The Buyer may, with the express written consent of SiliCycle Inc., make changes in the specifications for products or work covered by the contract. In such event, the contract price and delivery dates shall be equitably adjusted. SiliCycle Inc. shall be entitled to payment for reasonable profit plus costs and expenses incurred by it for work and materials rendered unnecessary as a result of such changes and for work and materials required to effect said changes.

If the Buyer has made a mistake on his/her purchase order and the material has already been shipped and received, SiliCycle may approve the exchange of said material (if price is identical); however the Buyer will be responsible for all shipping costs. See return authorization policy (section 7) below to obtain a RMA prior to returning goods.

6. Cancellation
Undelivered parts of any order may be cancelled by the Buyer only with the written approval by SiliCycle Inc. If the Buyer makes an assignment for the benefit of creditors, or in the event that SiliCycle Inc. for any reason feels insecure about Buyer's willingness or ability to perform, SiliCycle Inc. shall have the unconditional right to cancel this sales transaction or demand full or partial payment.

In the event of any cancellation of this order by either party, the Buyer shall pay to SiliCycle Inc. the reasonable costs and expenses incurred by the SiliCycle Inc. prior to receipt of notice of such cancellation, plus SiliCycle Inc.’s usual rate of profit for similar work.

7. Return Policy:
Our Customer Service Department is available to assist you at any time should a problem arise with your order. Please make sure to inspect your packages immediately upon receipt of the goods and notify us within the next two (2) business days of any damage and/or discrepancies. Should a product be sent to you incorrectly or by mistake, as the result of an error on our part, we will take quick and appropriate action to correct the problem at no charge to you.

In order to maintain the quality of our products and to continue to provide competitive prices, some products may not be returned for credit. SiliCycle will not grant credit for:

(i) Shelf-worn, used or defaced products;
(ii) Scavengers, reagents, catalysts, or any other bounded silica whose containers have been opened;
(iii) Products which are personalized or customized;
(iv) Refrigerated or temperature controlled products;
(v) Products which have been discontinued;
(vi) Products not directly purchased from SiliCycle;

Products sold in distribution by SiliCycle Inc. will be subject to the Terms and Conditions Policy of the respective manufacturer.

Prior to any return, an authorization and a return material authorization (RMA) number must be obtained from our Customer Service Department. Shipping instructions will also be provided at this point. The RMA will ensure the safe and proper handling of material; it should therefore be referenced on all shipping labels.

The Buyer has 30 days from the issuance of the RMA to return the goods. Returns made without an authorization number will not be accepted and will be returned to the Buyer.

Returns are subject to a 50% restocking and/or disposal fee.

8. Shipping Policy
SiliCycle Inc. uses a two-day (UPS Worldwide Expedited) or four-to-six-day delivery (UPS Standard or equivalent) service depending on weight and availability of product. Standard overnight delivery can also be arranged. Freight charges are prepaid and added to the invoice unless special instructions are requested by the customer. These conditions apply to all North American shipments. International delivery delays will vary according to orders and destination countries.

9. Taxes
The Company's prices do not include any applicable sales, goods and services, use, excise or similar taxes and the amount of any such tax which SiliCycle Inc. may be required to pay or collect will be added to each invoice and paid by the Buyer.

10. Terms of Payment
All merchandise purchased remains the property of SiliCycle Inc. until such time as all invoices for the merchandise have been paid in full. Except for purchases paid online, unless explicitly stated elsewhere in writing, terms are cash net 30 days from date of invoice. Additional fees of 2% per month (26.8% per year) will accrue on all accounts past due. If any payment is in default and it becomes necessary to hire a recovery agency or a lawyer, the client accepts to pay, in addition to the outstanding balance, recovery fees equal to 20% of the balance in capital and interests. By reason of the financial condition of Buyer or otherwise, SiliCycle may require full or partial payment in advance.

Certain orders may require a deposit or progressive payments as referenced in the quote. Such deposits may be increased upon receipt of purchase order based upon the Buyer’s most current credit rating. Subject to the warranties stated in this policy, all sales are final without right of return.

11. Delivery
Delivery dates indicated in the contract documents are approximate and are based on prompt receipt of all necessary information regarding the product covered by the contract. SiliCycle Inc. will use reasonable efforts to meet the indicated delivery dates, but cannot be held responsible for its failure to do so.

In the event of any delay in delivery caused by the Buyer, SiliCycle Inc. will store and handle all items ordered at Buyer's risk and will invoice Buyer for the unpaid portion of the contract price, plus storage, insurance, and handling charges on or after the date on which the product is ready for delivery. The invoice will be payable in full within 30 days from the invoice date, unless otherwise expressly agreed to in writing by SiliCycle Inc.

SiliCycle Inc. will not hold orders unless specifically approved. SiliCycle Inc. has the right to make partial shipments and bill for those shipments; the buyer will make payment in accordance with the terms mentioned in this policy.

12. Shipping and Handling Charges
Shipping charges plus the applicable company handling charges will be prepaid and billed as a separate item on the product invoice. Title to the product and risk of loss shall pass to Buyer upon delivery to a carrier.

13. Application
All products are sold for laboratory or manufacturing uses only and are not intended for human, drug, food additive, clinical or household uses. Only professional laboratory staff should handle the chemicals.