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Survey: Customer Satisfaction Survey - 2011

Which of the following product lines do you use?: *    

  SiliaBond Chromatographic Phases
  SiliaMetS Metal Scavengers
  SiliaBond Reagents & Other Scavengers
  SiliaCat Heterogeneous Catalysts
  SiliaSphere Spherical Silica Gels < 2 µm
  SiliaSphere Spherical Silica Gels > 2 µm à <10 µm
  SiliaSphere Spherical Silica Gels > 10 µm à < 25 µm
  SiliaSphere Spherical Silica Gels > 25 µm
  SiliaChrom HPLC Analytical Columns
  SiliaChrom HPLC Preparative Columns
  SiliaPrep Analytical SPE Cartridges
  SiliaPrep Synthesis SPE Cartridges
  SiliaChrom HPLC Analytical Columns
  SiliaChrom HPLC Preparative Columns
  SiliaPrep Analytical SPE Cartridges
  SiliaPrep Synthesis SPE Cartridges
  SiliaSep Flash Cartridges < 330 g
  SiliaSep Flash XL Cartridges > 330 g
  SiliaPlate TLC Plates
  SiliaFlash Irregular Silica Gels
  Equipment
If you buy equipment, please describe which    
With regards to the above-mentioned products, how likely are you to recommend our products to a friend or colleague?    

Excellent    Good    Fair    Poor   
Please comment in regards to your satisfaction towards our products and services    

Is there something that could be done to improve your general satisfaction level with SiliCycle’s products or services    

How would you rate SiliCycle in regards to performance compared to similar products and/or service suppliers?    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
Which products / applications currently not offered by SiliCycle would be of interest to you if they were made available?    
Please tell us who your preferred suppliers for silica-based products are    

How satisfied are you with product quality    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with wide variety of products    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with pricing    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with delivery time    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with technical support    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with customer service    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with ease of doing business    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with brand awareness of the company    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with marketing tools (applications, flyers, publications)    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How satisfied are you with interaction with your account manager    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
What trends can you foresee in your business field(s)    

What would be the number one product / application you would recommend that SiliCycle add to its portfolio?